Reviews

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Matt, Rich, Nate and Paul were highly skilled and very pleasant. Pricing was extremely fair and includes a high level of professionalism. This is definately a dependable trustworthy company which employs good people.

Matt went over and above to ensure I’d get an efficient heating system that fit my need.
They’ve given me the nicest thing I own. — Derekt F.

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We purchased a FIT system from HHC. The sale, installation and follow-up was performed promptly and professionally. Very customer oriented during all phases of the project. Matt sold us what we needed; not more, not less. Collin coordinated the installation perfectly and met with us a few days after to ensure satisfaction. Great team of people! — Dennis S.

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Recently had a new heat pump installed and I couldn’t have asked for better service. They were on time, detailed and very thorough in explaining the work being completed. Highly recommend! — Cody B.

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Gary was very pleasant and explained everything he was doing. My repair required a part that was not on site, so he had to return with the part to complete repairs. He was very professional and considerate. The company was also willing to adjust the cost specific to the repair. I would recommend this company and the tech, Gary, to a friend with total confidence. — Teri T.

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Gary was experienced with a wealth of knowledge. He took no short cuts and fully serviced my heat pump. He is polite and a true asset to the company. I am requesting to have him return for all my routine maintenance calls. — Jeannie C.

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Matt M., the estimator for Hagerstown Heating and Cooling, was polite and on time. The quote I received was very competitive. When I decide to replace my furnace with a gas unit, I will be calling this company to schedule the work. — Lora P.

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Hagerstown Heating and Cooling is incredibly professional. I am a stay-at-home Mom and have had some interesting experiences with contractors. From the minute Hagerstown Heating and Cooling pulled up for our first appointment I was floored. This company is the most professional one I have worked with since moving to Hagerstown. God bless you all. — Rachel L.

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Daniel is amazing with Hagerstown Heating and Cooling. He’s very professional and knows all aspects of his job from the technical part to the administrative part. He answered all my questions. I feel secure that my furnace is working well for the upcoming heating season. I highly recommend this company. — Roberta G.

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Good service and install on some Inline duct heaters. Glowing review. 🙂 — James A.

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We had a plumbing emergency early in the morning. I was given the phone number for this company by my brother. I contacted another company (that we had used before) first, and they said they would put us on their list and someone should get there “this morning”. So I called Hag. Heating and Cooling. Since it was actually shortly before their office opened, I got their answering service. That person listed our call as an emergency and said a technician should call us within 15 minutes; which he did. When i spoke to Rich and explained what was going on he said he could be there in about 45 min. So, I cancelled with the other company. We were very pleased with this company – their quick response to our emergency, and the service. Rich was prompt, efficient, professional, and friendly. He explained everything to us, and immediately put us in touch with a company who would come and dry things out. I really appreciated that, because I had no idea what to do next. To Hagerstown Heating and Cooling I say THANK YOU !! THANK YOU !! — Kathleen B

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Hands down best company out there for HVAC. Matt came to my house and sat down with my wife and I and he went through and explained everything that needed to be done to meet the expectations I had which was to have my 2 story house at 68 degrees in the summer time. I had 5 company’s come to give quotes and tell me what needed done and no one compares to Hagerstown heating and cooling. I then had John and Colin come to my house and do measurements and they were a pleasure to work with laid back guys and joking around not like other company’s where the people where rude and in and out. Day of install I had Dave and Joshua and they went above and beyond on the install two great guys that answered all question I had and were very professional. After the two day install there was a issue with no air coming from the upstairs vents. John promised me he was going to do whatever it took to get me where I wanted to be like they promised for the start. John held up to his end of the deal and sent a crew out a third day and spent another 8 hours at my house to make sure they fixed it and it was what I wanted. To be honest I was shocked any other company would have made excuses for why it didn’t work and blame the customer but not John he even came out himself on the third day to help fix it. I was in shock definitely the best company and best staff I have ever dealt with. I then asked John if I owed any more money since they had to come out for a third day and use more materials and he said why would you owe more I’m doing what I promised you we are going to do what it takes to get you what we promised you. I can’t say enough good about these guys. Definitely trust Hagerstown heating and cooling you won’t regret it. They stand behind their work. Great company great people and very friendly and professional staff. —Jesse R.

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Matt is very professional, timely, and knowledgeable. I love Hagerstown Heating and Cooling! — Lori S.

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I just had a complete system installed by Hagerstown Heating & Cooling. They arrived when they said they would. The install went faster than I expected. The area inside and out was left very clean. I’m very impressed with the service and would recommend this group to others. — Debbie V.

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Rich was amazing. He came out on Saturday and identified numerous problem within the home and all of them corrected before he left. Awesome work — Margaret G.

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I called in for service late on a Friday morning and Rich Lohman was at my door within the hour. He quickly assessed the plumbing in my house and identified some serious required repairs. Rich was able to give me a fast quote and started working immediately.

I opted to go ahead and change out – and repair most of the original plumbing in my older home. Rich’s installation was top-notch – and completed surprisingly fast! I was pleased with the initial price quote and the job was completed slightly under. I highly recommend Hagerstown Heating and Cooling for any level of plumbing required. I will definitely use them again in the future! — Rich H.

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John and Grant were fantastic. They are quick to respond to calls, extremely knowledgeable, honest and fair. I had a superb experience. The best HVAC company in the area. I highly recommend. Don’t look anywhere else. — Jarrard M.

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These guys have never come over and been anything but top notch. This last time I got a new system I didn’t fully understand, they didn’t try to explain it to me over the phone. They came on over and personally showed and explained it to me free of charge(for you skeptics out there). — John R.

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Hagerstown Heating and Cooling came in the evening to repair a clogged condensation line that was creating water on the floor in my basement. Grant was responsive and efficient. I recommend the service plan to everyone. They are a good company to work with. — Lori B.

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Came promptly was very knowledgeable. He did his job and helped with further complications we were having. And called another contractor that we needed. Would recommend Hagerstown Heating and Cooling for your job. — Lorrie S.

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Honest. Reliable. And beyond knowledgeable. I wish they’d do everything-not just HVAC and plumbing! I’ve had so many bad experiences with contractors…when you find one that really knows their stuff, it’s actually really exciting and a pleasure to write the check. How often does that happen? Love love love them! — michelle d.

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I had an emergency and Rich came within an hour after I called several companies. He provided excellent and quality services that I’ve never experienced before. What’s more amazing is he had all of his equipment and materials ready to go after leaving his family. They were enjoying crabs.

Thank you Rich for saving my home from more flooding! — T C

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Why Choose Us

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We don’t charge an additional fee for after-hours emergency service.

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We offer 100 percent money back and ultimate buy back guarantees.

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We are prompt, courteous, honest and answer all your questions.

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We wear shoe covers, use protective mats and clean the work area.

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Our super techs go through 90 hours of intense training every year.

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We walk you through the entire process and provide upfront estimates.

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COVID-19 is affecting all of us.

Hagerstown Heating & Cooling will remain open for business and ready to take care of your heating and cooling needs.

In the wake of the current health crisis in our communities, Hagerstown Heating & Cooling stands ready to ensure your comfort. Maintaining your home's heating and cooling needs is, as always, our top priority.

If you have experienced any illness in your home, please let our dispatcher know and please do not take offense if we choose to not shake hands during this time. We want to ensure that when we send our technician to you, they can take necessary health precautions to protect themselves and those they will interact with throughout the day.

We want to wish all our patrons a healthy and safe time in the next few weeks as our country navigates this situation. Our thoughts are with you all.

Sincerely,
Hagerstown Heating & Cooling

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